Privacy policy

At LUKWYN Digital, the privacy of our client is our top priority on www.lukwyndigital.com as we are legally and morally bound to protect your personal information. We collect our client’s information to improve our customer service. LUKWYN Digital acknowledges that the maintenance and use of our client’s information is our responsibility and we handle it under strict guidelines. We don’t sell or rent the information (e.g. name, contact number, email address, project details, etc.) provided by the client on our website/online. This policy describes why we collect the information from our clients and how we use it. It is within our policy that we describe the choices that you can make about how we can collect and use your information.

Collected Information

The information collected by LUKWYN Digital from the client through standard forms (e.g. inquiry forms, order placement forms, etc.) or other correspondence mediums (e.g. chat), includes but is not limited to; name, contact number, email address, project details, and mailing address. We also maintain the records of the products and services that have interested our clients in the past as well as their purchases.

Use Of Collected Information

We use the information provided by the clients (e.g. name, contact number, email address, etc.) to process their order, email them the confirmation of their purchases, and correspond with them to discuss their project details. A client also receives updates related to our site and services via email and text message, which may include a newsletter and promotional offers. Aside from that, we may also use the information related to the client’s interest to improve one’s purchasing experience.

Newsletter

If the client no longer wishes to receive our newsletter or promotional offers via email, one can opt-out
of receiving them by following the instructions mentioned in the newsletter, email us at
support@lukwyndigital.com or call us at 800-488-4888.

Third-Party

Personal information provided by the client will not be released to a third party unless as described in our policy. Under no circumstances do we sell the client’s information to third parties.

  1. Widgets And Plugins
    Our website uses widgets and plugins, such as social media marketing tools (e.g. Facebook Pixels). This tool may collect the visitor’s IP address, interactions with particular pages when browsing on our website and may set the cookie to enable its feature to function properly. We also use a chat plugin to enable our customer support representative to chat with the clients on our website. Widgets and plugins are either hosted by a third party or directly on our site. The client’s interaction with these widgets and plugins is governed by the privacy policy of the company/developer offering it (plugins and widgets).
  2. Payment Processors
    We use payment processors/merchant service providers (Stripe, PayPal, etc.) to bill our clients for the services. These companies are authorized to use personal information only as necessary to provide the services. These providers don’t store, share, or use personally identifiable information for any other purposes. The information collected by these companies is governed by their privacy policy.

Security Of Information

The information provided by the client on our website (www.lukwyndigital.com) is secure, as it’s protected by the use of the Secure Socket Layer (SSL) that encrypts the information put in on the website (forms). We follow the generally accepted industry standards to protect the information submitted to us. However, no method of transmission of information over the Internet, or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Member Accounts

The clients can store and manage their information on the member account dashboard. The clients can access their registered accounts by signing in on our homepage. Once signed in, the client has access to their previous lists and information that they have already submitted to the site. The users are able to update their information once they have logged in to their accounts by clicking My Account.

  1. Changing Or Deactivating The Member Account
    The client has to send in an email at support@lukwyndigital.com to request the cancellation/deactivation of the subscription/account or request to have their personal information deleted. This shall prevent the user from receiving e-mails communication relating to any online order they might have placed at the site. We will retain your information for as long as your account is active or as needed to provide you services or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies And Their Use

Cookies are alphanumeric identifiers that are transferred to the clients’ hard drives through their Web browsers. This enables our systems to recognize the clients’ browsers and storage of items in their Shopping Carts during visits. The Help portion of the toolbar on most browsers will be more helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser notify the user when a new cookie is received, or how to disable cookies altogether. However, cookies allow you to take full advantage of the top features at our site, and our company’s personal recommendation is that the client leaves them to be accepted. Second, we keep track of your IP address to help diagnose problems with our server and to administer our Web site. Your IP address is also used to gather broad demographic information about you, such as your location and your Internet service provider. We may also collect combined information on how our users are utilizing the site. This might include information regarding traffic patterns through the site and search queries. No IP address/log file information is tied to Personally Identifiable Information (PII). Third, we log browser types, access times, URLs from which visitors came to our site, and URLs viewed by visitors while on our site. Except as otherwise stated in this Privacy Policy, we do not provide this information to third parties, except in combined form. The use of cookies by our partners, affiliates, tracking utility company, service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies to make it easier for you to navigate our site.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

For Inquiries

If you have any inquiries related to our Privacy Policy or our use of your information, call our toll free number (844-219-8209) or email us at support@lukwyndigital.com

×